iPhone 4 mess - my experience with Apple.

The truth is Apple has history of manufacturing defects and have a strong ego not to recall or replace it. A simple design defect example is the prior version of Macbook. The plastic casing cracks repeatedly, on an average 2-3 times it has to be replaced by Apple or authorized service center. Even after knowing the design defect, the product was sold for almost an year after that. Unsuspecting people ended up buying it believing in Apple's quality only to realize that they have to live with the reappearing cracks. Apple wouldn't officially acknowledge it, but the service centers would say that they have got notified by Apple to support it as long as they can (at Apple's mercy after buying a product with design defect?), but there is no info on when Apple would stop the support. Dell provides a year long warranty and customer support for a $400 laptop. But, Apple won't provide more a 90 days of customer support for a $1000 laptop. My experience with first generation iPhone prompted me to buy a Macbook, but Apple has a history of not admitting the mistakes and worst case you will get ridiculous replies from Steve Jobs.

Study of Apple and why it's Apple

Study of Apple and why it's Apple.. Well thought out post.. well presented too!

View more presentations from Ouriel Ohayon.